Explora 3 problem finally solved

Having previously posted unfavourable reviews, I finally managed to to have a person with Technical knowledge contact me re my problem with the Explora 3 decoder.After a lot of experimentation I determined that the decoder erased Box Office and Catch up content every day after the automatic software up date check, and if there was a power failure. Call center contacts were useless as they didn't understand the problem and reading from a check sheet, went through the same steps each time, ending with "I need to get an installer to check my installation", despite my other explora 1 working perfectly. Eventually one call agent passed my complaint to a technical person and I was contacted by Lungile Sishi. After explaining the problen she went through a set of checks on settings(all of which were correct) and finally advised that I reformat the hard drive. This was done and thankfully it cured the problem. I lost all the recorded programs but that was a small price to pay. I now have box office and catch up movies that remain after updating. Having similar problems, a reformat of the hard drive may just fix the problem. Lungile is a credit to Multichoice, unfortunately the same cannot be said for a large number of the agents.