RP
Roger P
1 reviews | Active since Sept 2019
26 Jun 2020, 11:26
Explora 3 failures
When will Multichoice admit they have a major problem with Explora 3. It intermittently erases all previously downloaded box office and catch up movies. I have had 2 new decoders with the same problem and apart from a call from a "Box Office Team Member" promising to send me a e mail with details for me to upload screen shots, nothing has arrived . Messages on Hellopeter that they have contacted me privately are PR propaganda to convince others that they are actually accomplishing solving the problem. THEY ARE NOT. THEY LIE!!!
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
26 Jun 2020, 12:20Hi Roger ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Jun 2020, 12:20
Official
Hi Roger ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Jun 2020, 21:01Hi Roger P,
Thank you for taking my call.
As advised on our telephone discussion, we have escalated the matter for assistance. We will contact you on the 29.06.2020 for further feedback.
Kind regards
DStv: Hello Peter Team
Thank you for taking my call.
As advised on our telephone discussion, we have escalated the matter for assistance. We will contact you on the 29.06.2020 for further feedback.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Jun 2020, 21:01
Official
Hi Roger P,
Thank you for taking my call.
As advised on our telephone discussion, we have escalated the matter for assistance. We will contact you on the 29.06.2020 for further feedback.
Kind regards
DStv: Hello Peter Team
Thank you for taking my call.
As advised on our telephone discussion, we have escalated the matter for assistance. We will contact you on the 29.06.2020 for further feedback.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Jun 2020, 16:20Hi Roger,
Kindly be advised that we have tried to contact you with no success.
We have requested an installer to be sent to your home. We have tried to contact you on ***, to confirm the correct address with no success.
Kind regards
DStv: Hello Peter Team
Kindly be advised that we have tried to contact you with no success.
We have requested an installer to be sent to your home. We have tried to contact you on ***, to confirm the correct address with no success.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Jun 2020, 16:20
Official
Hi Roger,
Kindly be advised that we have tried to contact you with no success.
We have requested an installer to be sent to your home. We have tried to contact you on ***, to confirm the correct address with no success.
Kind regards
DStv: Hello Peter Team
Kindly be advised that we have tried to contact you with no success.
We have requested an installer to be sent to your home. We have tried to contact you on ***, to confirm the correct address with no success.
Kind regards
DStv: Hello Peter Team
Best regards,
RP
Roger P's updateReviewer Update
07 Jul 2020, 09:37On 29 June at 16:03 I received a call from what I assume was Multichoice, as Cynthia had contacted me on Saturday at 21:00 and requested I forward screen shots of my explora 3, which I did on Sunday. Unfortunately , unknown to me, my cell phone had somehow disconnected itself from the network. I could receive I/C calls but not hear. I could make outgoing calls, but could not speak.This was sorted out the following day. What I cannot understand is that Multichoice did not attempt any further communication with me. They have my landline number. The problem is not with the installation as I can receive program on both decoders. Both decoders record and obtain box office movies. Only the explora 3 does not retain movies. It randomly deletes them and if there is a power outage ( which I simulate as the decoders are both on a UPS) , only the explora 3 deletes the box office movies. Last night I had 26 box office movies, this morning I had 4!!!!
Cynthia please contact me again. I shall be available from 13:00 today
Cynthia please contact me again. I shall be available from 13:00 today
RP
Roger P's update07 Jul 2020, 09:37
Reviewer Update
On 29 June at 16:03 I received a call from what I assume was Multichoice, as Cynthia had contacted me on Saturday at 21:00 and requested I forward screen shots of my explora 3, which I did on Sunday. Unfortunately , unknown to me, my cell phone had somehow disconnected itself from the network. I could receive I/C calls but not hear. I could make outgoing calls, but could not speak.This was sorted out the following day. What I cannot understand is that Multichoice did not attempt any further communication with me. They have my landline number. The problem is not with the installation as I can receive program on both decoders. Both decoders record and obtain box office movies. Only the explora 3 does not retain movies. It randomly deletes them and if there is a power outage ( which I simulate as the decoders are both on a UPS) , only the explora 3 deletes the box office movies. Last night I had 26 box office movies, this morning I had 4!!!!
Cynthia please contact me again. I shall be available from 13:00 today
Cynthia please contact me again. I shall be available from 13:00 today