Explora 3 decoder NON-delivery

Since 2 July 2020 when I last wrote a complaint about the Non-delivery of the Explora3 decoder, I have again been in contact with a Janine, Lebogang (senior consultant at Price Lock Dept), Musa and lastly Zanele on 7 July 2020. Everyone either had promises of turn-around time for my calls/requests to be attended to within 24 to 48 hrs (which is very frustrating to hear when you cannot be connected to speak to the correct persons), or that they will try to contact the correct manager to ensure that the Explora3 is delivered before end of week 10 July 2020 (incl. that the On The Dot Retail Services contact me prior to delivery). Well, it is now 11 July 2020 and still no phone call or delivery of the said Explora since concluding the initial contract on 9 June 2020 (more than a month ago). The response last time from DSTV to the previous complaint was that someone will contact me, but all you get out of that is that they will work on it to resolve the issue. They are Very Sorry and then still just empty promises with NO DELIVERY OF THE ITEM. What's the use we complain to get some sort of action or proper response when your situation is addressed by people whom cannot get the job done, because they either don't have the authority to or are too junior on the managerial ranking or leadership to make decisions that will be actioned or implemented. I ONLY WANT the Explora3 to be delivered to me. Is it REALLY so hard to get the courier company to deliver it?? Why am I STILL waiting?? Can a manager with the proper leadership abilities please contact me whom can be trusted on his/her word that the Explora will be delivered, contact me so that the item in question be delivered within the next 2 working days (i.e. Tuesday 14 July 2020 at the latest).