explora

Hi, I find this mechanism for resolving serious service problems with the Exlora, very poor. This is a premium product-so is the content subscription. And the the best DSTV has to offer is a best efforts untested (try this or try that) service by nice volunteers with unknown credentials.<br> I am on my second Explora, going soon for my 3rd - when my wife has seen all the material recorded over the holidays. Why cant recordings be transferred? Why do series recordings not catch ALL the episodes. They drop 1 or 2 in every ?week.<br> <br> <br> This Explora is probably a unit which someone else had intermittent (heat related) problems with. Dstv simply recycled it without fixing the problems (i.e. s****ping) to me as a replacement unit (I do understand the extraordinary demand for replacement units) for my 1st explora which would not pass on the heartbeat.<br> Currently the unit intermittently reports \no heartbeat"\""no signal\"" or just gives a blank screen. Powering off the explora resolves the problem till next time. My co-located older hd pvr works well throughout. When the explora works"