CZ
Corne Z

1 reviews | Active since Oct 2013

09 Dec 2015, 20:24

Explora 24 months none existing!!

App**** for the promotion on the Explora 24 month contract on the 27th of November 2015.They said to me that I will have it in 5 working days.Never received a phone call nor a Explora.I was asked for R99 before delivery will take place.Paid it by Debitorder and nothing.Phoned today and spoke to 4 people.The last one told me its \pending"!Could not tell me anything else.She said I must call another number.Called it and there was no answer.Called later and they answered and said I must speak to someone with the name of Patricia but as per usual she did not answer.Hopefully she is sorting out all this **** because you cannot advertise something but then you cant deliver!This are a Carte Blanche story as well will be a good test for this Consumer Protection Act!!<br> I wish Multichoice can get some decent competition so they can catch a wake up!!!"""

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Dec 2015, 09:07
Official
Hello cornevz,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team