CS
Cecil S
1 reviews | Active since May 2015
15 May 2015, 09:41
EXPLORA
Multichoice offered a DStv Premium Package which included an EXPLORA atR799/month fixed price for 24 months.<br> I app**** on 18 March 2015 and was contacted on19 March. All my details were completed by the Consultant who then reported that they had gone off-line but that she would get back to me that afternoon. Nothing happened, so I repeatedly contacted them on their special SMS no.41250 querying my application, and was given the same reply (we will ESCALATE).In April, my application was refused due to there being a month payment in arrears. but that I could purchase a n explora for cash. I then contacted Multichoice in the normal way and it was confirmed that my account was fully paid up. I also contacted the NATIONAL CREDIT REGULATOR, and it was also confirmed that I had no outstanding payments.<br> I have a standing debit order with Multichoice since June 1997 which is deducted from my account.<br> Multichoice are willing to offer me the package at the new listed price of R849 which I refused as I app**** in March at R799/month.<br> PLEASE ASSIST.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
18 May 2015, 10:20Hello crsmith,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply18 May 2015, 10:20
Official
Hello crsmith,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,