Exploitative Multichoice

It has taken 24 days after the first complaint for Multichoice to address my complaint. I thought i had some hope when someone rep**** to say they will be in touch with me within 24 hours!!! That is obviously not Multichoice practice. They say one thing and do another. <br> <br> Now to the substance of your reply. While i acknowledge that you do not enforce however i note that you simply make it impossible to make a choice to keep my same old decoder by not servicing it any longer and who knows maybe altered the signal such that it no longer receives on my SD PVR so that i have no choice but to come to Multichoice to swop or repair. On getting there i am told i have no alternative but to buy an explorer at a cost of R1500 because as i was told i did not buy insurance!!!! My point is that this is exploitative. Also it takes away the power of choice from us the consumers because we are left with no other choice but to buy the decoder because we want to keep watching DSTV. That practice is exploitative and is anti-competitive behaviour because DSTV has monopoly.