Exploitation of a pensioner

I am very disappointed with Multichoice !!! My mother who is 76 years old was offered insurance for her decoder about 2 months ago then she called and asked me if she should take it then I said no they then went ahead and charged for insurance of her decoder without her knowledge. She has been paying R120 as normal only to find herself disconnected and when I enquired yesterday they say it is the insurance charge. Who in their right mind thinks a 76-year-old can make informed decisions? I request that no marketing calls are ever made to her in the future . The way she was so stressed and her blood pressure shot up because she has been paying more diligently then this happens. Next time think more about the old people than to just meeting the targets. I am in Joburg and have to attend to this during working hours on top of that have to make this payment from my own pocket because my mother does not have the required amount to reconnect her DSTV.