Exploitation Balance on closed account

Item: DStv (MultiChoice)
Rating: 2
Author: Kobus D

I have closed my MULTICHOICE account more than a year ago. I requested a letter to this effect. I was then informed I will only be helped if I paid the outstanding account, WHICH I had no knowledge off for months!!! Also how can they charge me if I called in to cancel my debit order.? I need a letter stating when my services we stopped. I am 61 and I am getting exploited, what a shame!!!!

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

12 Dec 2015, 09:05

Hello Kobusinfo,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply12 Dec 2015, 09:05

Official