Exploitation

Dstv is busy ****ming us into taking decoders to agency for testing and calling installers after their trouble shooting steps causes your decoder to all of sudden lose signal strength and signal quality. I contacted the tech support since ive been having a issue with view where sport channels keep getting stuck. Something similar to when watching a DVD that is scratch. It then start affecting movie channels as well. They told me to reset the decoder to factor settings. Mind you before telling me to that my decoder signal strength and signal quality was 100% . Afer the reset my decoder all of a sudden has no signal strength and quality and the agent keeps brushing me off telling me to take the decoder to the nearest agency for testing and call installer. After a whole 45 minutes of back and forth and requesting for line management I was provided with steps to follow on how to change settings and rescan the decoder. Then boom my decoder is magically working again. So I was going to spend money to go to an agency and spend money for a installer which the agent told me they will not pay for.