EXPLOITATION
<p>In January 2016 I cancelled my subscription to DSTV. The amount for January was paid but unfortunately my TV was destroyed by lightning and DSTV could not have my account in credit. So I lost the payment for the remainder of January. No problem. Now after 9 months I receive a SMS from a collection agent that I have been handed over for R389.50. On enquiring form DSTV what that is, I am told that it is for February until they disconnected my DSTV. How can I pay for their incompetence. They are exploiting people. I will never resubscribe to DSTV and surely will tell all my friends as well.</p>
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Replies (4)
DStv (MultiChoice)'s replyOfficial
19 Oct 2016, 13:48Dear Johnny Koen
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply19 Oct 2016, 13:48
Official
Dear Johnny Koen
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
's updateReviewer Update
19 Oct 2016, 14:01Thank you
's update19 Oct 2016, 14:01
Reviewer Update
Thank you
DStv (MultiChoice)'s replyOfficial
20 Oct 2016, 10:51Good day Johnny
Thank you for your patience whilst we looked into your query.
We don't have a request showing on our records to schedule for the disconnection of service. For this reason, your service remained active till the 15 February 2016. This resulted your DStv account to have an overdue balance of R389.50 due to non-payment.
You're required to settle the balance owed in your DStv account. Once the account is paid, a request will be sent to our Delisting department to send you a confirmation letter for ITC purposes.
Please do contact us should you require any further assistance.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply20 Oct 2016, 10:51
Official
Good day Johnny
Thank you for your patience whilst we looked into your query.
We don't have a request showing on our records to schedule for the disconnection of service. For this reason, your service remained active till the 15 February 2016. This resulted your DStv account to have an overdue balance of R389.50 due to non-payment.
You're required to settle the balance owed in your DStv account. Once the account is paid, a request will be sent to our Delisting department to send you a confirmation letter for ITC purposes.
Please do contact us should you require any further assistance.
Best regards
Dinah
Best regards,
's updateReviewer Update
20 Oct 2016, 10:55Sorry but you can sue me
's update20 Oct 2016, 10:55
Reviewer Update
Sorry but you can sue me