1 reviews | Active since Feb 2014
Explanation on the billing of accounts
25th February 2016 I made a payment of R600 on my mothers account and on the 27th February 2016 she receives an sms which says she must pay R775 on the account by the 2nd March 2016. Called the call centre and the lady who assisted me could not even explain why my mother had to make a payment of R1300 for the month of march and she tells me its a prorata payment but could explain from which month. the account was disconnected and understandable a reconnection fee would have to be paid but why was there never any communication stating that my mother owes dstv and therefore an amount will be added to the final amount. All I want is an explanation on the account and how your billing works as your call centre agents are not able to give a proper explanation.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've tried contacting you but failed to reach you, provided that you haven't been assisted as yet, please do contact the Call-Centre on ***.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've tried contacting you but failed to reach you, provided that you haven't been assisted as yet, please do contact the Call-Centre on ***.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards