EXPENSIVE DSTV, **** SERVICE GUARANTEED

I wish there was someone rich enough to start a tv channel company to rival this Stellenbosch mafia led multichoice. The incompetence is really flabbergasting, borders beyond the realms of arrogance to say the least. 1.I got my services reconnected on the 25th October, then l called their call centre. The lady l spoke to reconnected my services. As usual, the extra view was not connected, l had to make another call to get this reactivated. 2. I kept getting a message communicating that l had an outstanding balance, so l called up again, only this time the lady checked on the system and advised this was an error. Went further to assure me that there was a credit amount of almost R280 since l had paid more than what was required, so l should just ignore this error message. With confidence l ignored these incessant messages, but in my head, something kept telling me something was not quite right, but since l was advised to ignore them, l did exactly that. 3. On Monday l wake up in the morning to find that my services have been suspended due to non-payment. Imagine my frustration and dismay at this annoyance. I called up again, explained the eventualities since my payment date. This time l am advised l owe R75 which needs to be paid to get my services reactivated. So l ask her, you guys would disconnect me for a mere R75? Then l proceed to ask her, why was l informed that everything was fine before, and why am l getting the same message with the same amount that reflected before l made the payment? She couldn’t answer me, but asked if l wanted to speak to the supervisor. Idiot as l was, thinking perhaps l would engage with someone more knowledgeable to proceed and rectify this, l was on hold for 25 minutes, then the phone got cut off. 4. Now l was enraged, called up again and asked that l needed to speak to the supervisor so l do not waste time with nincom****s who can’t help but waste my time and airtime, I was on hold for 30 minutes then the phone got cut off again. I call up again, elucidate everything from the start, and get advised that l now need to pay R655 odd to get my services reconnected. I was so furious, asked why it is that every f#@$% time you speak to a consultant, you always get a different story, she went silent, then l was on hold again just like that, not a word from her. So now am confused, twiddling my thumbs, should l drop the phone, should l wait, whats happening, after 15 minutes l realized l have been placed on the subs bench so l drop the phone. 5. Then l receive a message from the DSTV sms service asking me to rate the service of the interaction with Phindizwa, yes take a guess what l gave her besides the finger, a ****** 0. If there was a lower number rating l would have given that too. 6. Since l gave the 0 rating on the 08/11/2019, no one has bothered to inquire why, now does that sound like a company that gives a **** about their customers? 7. As it stands, l do not have my services working

Please someone, ANYONE, start up a company which can give these pejorative and unsympathetic fools a run for their money. Not only is it ****** expensive, why are we subjected to such inefficiencies and afflictions? We pay for this service and we get treated like we are asking for freakin favors? No man, this is just abhorrent to say the least, and has just reached my last nerve. If DSTV is not interested in investing in staff that are dedicated in doing their jobs to the fullest extent, why should they expect us to pay for the non-service and obvious incompetence? If l have a problem, l should be able to call, speak to someone and get it rectified, full stop, no excuses. I know this, DSTV is expensive DSTV customer service is repulsive and *********** DSTV does not give a damn about what customers endure from their employees DSTV systems are either dilapidated, or their staff have not received adequate training to be able to trouble shoot DSTV customer care has no compassion nor empathy DSTV employees do not exercise an escalation matrix, perhaps it is non-existent

We need competition guys….come on, someone can do this better l reckon.