Expensive but useless

Item: DStv (MultiChoice)
Rating: 1
Author: Laercé Heslop

Useless service from their social media team. After repeating my query all afternoon from 2pm the answer I get is that I must go get the decoder tested. The agent also kept insisting that I check my app versions of Showmax, for a decoder that isn’t even connected to the internet.

Helpful (0)

Replies (3)

DStv (MultiChoice)'s replyOfficial

01 Jun 2020, 20:11

Hi Laercé,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply01 Jun 2020, 20:11

Official

Hi Laercé,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

Best regards,

Laercé Heslop's updateReviewer Update

01 Jun 2020, 21:21

I’ve finally gotten through to VM initials who is currently assisting. It’s taken hours, but this agent is being very helpful and patient.

Laercé Heslop's update01 Jun 2020, 21:21

Reviewer Update

I’ve finally gotten through to VM initials who is currently assisting. It’s taken hours, but this agent is being very helpful and patient.

DStv (MultiChoice)'s replyOfficial

01 Jun 2020, 21:49

Hi Laercé,

Thank you for taking the time out to inform us about the great service you are receiving.
However, you may still contact us should you need assistance.

Kind Regards,
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply01 Jun 2020, 21:49

Official

Best regards,