MO
Michael O

1 reviews | Active since Jan 2012

25 Jul 2020, 13:29

Expensive and unhelpful

Very expensive. I have the premium package, live TV has not been able to play on DSTV live app for two months now. I’ve not been offered a discount, no public statement has been made although this is a common issue (this is what I was told when I reported it)

If you try and phone support you get referred to a WhatsApp chat bot or you hold for ever to speak to a real person if you are lucky

If my dad did not enjoy life sport I would’ve cancelled waste of money DSTV long ago

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Jul 2020, 13:51
Official
Hi Michael,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Jul 2020, 14:36
Official
Hi Michael,

As advised on our telephone discussion, we have escalated for further assistance on Live Tv not responding on any device that you use.

We will contact you as soon as we receive feedback.

Kind regards 
DStv: Hello Peter Team 

Best regards,