Expensive and rude

One would think for the most expensive streaming service in SA you would receive excellent service and support. Not so. We have had endless problems monthly with our subscription. We used to have decoders for which accounts have been closed and cancelled for years. Approximately a year ago we enabled the streaming service purely to access sport (you still pay full price). When we make payment via the dstv app every month it gets allocated to the cancelled account and we need to phone customer support to rectify this as we cannot access the service. When we make payment this is to our streaming account though. We followed the same irritating approach again just now after which customer service pits us through to the Retentions dept to have this fixed once and for all only for the lady to be rude when we explain the issue and andwer her questions as she isn’t providing correct accounts details, she still references the old service even after we explained it 3 times and then has the audacity to tell us she doesn’t understand and we are giving her wring answers so we need to go back to customer service she cannot help. Different customer service people have advised we engage this dept to fix it. How can 12 people be wrong? So we still have a problem which will come up every month which dstv clearly has no idea how to fix but we have no other option due to the monopoly they have on sport.