KW
Keith W
1 reviews | Active since Jul 2016
20 Jul 2016, 18:18
Expensive and deteriorating viewing
<p>I have been a subscriber for many years and unfortunately only see a deteriorating viewing experience in terms of diversity and more re-runs of programmes and episodes. There appears to more reliability on the purchase of Boxoffice movies (with a ridiculous increase from R20 to R35 from inception) for viewers and a massive monopoly in terms of Supersport. Beware, Netflex and others are becoming attractive options for far less cost and a lot more options. Lets watch this space and see if the service offering improves, otherwise I will certainly need to consider alternatives. I ams sure (and know) I am not alone with this sentiment. DSTV - please consider this seriously.</p>
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Replies (2)
DStv (MultiChoice)'s replyOfficial
21 Jul 2016, 07:23Dear Keith
We are looking into your enquiry. Feedback will provide as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply21 Jul 2016, 07:23
Official
Dear Keith
We are looking into your enquiry. Feedback will provide as soon as possible.
Regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
25 Jul 2016, 13:31Dear Keith Wilson
We understand that you find repeats frustrating. The main reason programmes are repeated is to give people a chance to see something they might have missed. Or to record on their PVRs a show they might have missed.
Different channels have different levels of repeats. Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Some channels also have programming block of six or eight hours. This means that the same block of programmes will repeat either four (for six hour blocks) or three (for eight hour blocks) times during the course of a day.
There is also a limit on how much new content is produced every year. A single channel broadcasting 24 hours a day needs 8760 hours of content a year. In comparison, Hollywood only makes about 600 new English-language movies every year, which equates to only about 1200 hours of movies. This means that there will always be older content that plays.
Having said that, there is a lot of new content available on a weekly basis. We highly recommend to use the various tools we've made available find out what is on.
As for pricing we’ve been able to keep our fees in line with inflation for the past five years, but recently we’ve been hit hard by the depreciation of the rand. We’ve worked hard to keep our fees manageable.
Thank you for taking your time to contact us.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply25 Jul 2016, 13:31
Official
Dear Keith Wilson
We understand that you find repeats frustrating. The main reason programmes are repeated is to give people a chance to see something they might have missed. Or to record on their PVRs a show they might have missed.
Different channels have different levels of repeats. Premium customers will see content that they had access to a few months ago, repeated later on channels that are open to customers on other packages like DStv Compact.
Some channels also have programming block of six or eight hours. This means that the same block of programmes will repeat either four (for six hour blocks) or three (for eight hour blocks) times during the course of a day.
There is also a limit on how much new content is produced every year. A single channel broadcasting 24 hours a day needs 8760 hours of content a year. In comparison, Hollywood only makes about 600 new English-language movies every year, which equates to only about 1200 hours of movies. This means that there will always be older content that plays.
Having said that, there is a lot of new content available on a weekly basis. We highly recommend to use the various tools we've made available find out what is on.
As for pricing we’ve been able to keep our fees in line with inflation for the past five years, but recently we’ve been hit hard by the depreciation of the rand. We’ve worked hard to keep our fees manageable.
Thank you for taking your time to contact us.
Regards
Elna
Best regards,