expects payment for service i did not receive

so my service was suspended by dstv due to not making payment, i then check my balance online and it reflects a double payment to be made by the end of August, which has past. when calling the consultant i was told that i need to pay the double payment as my service was NOT suspended. to my knowledge there has been and still is a grey block jumping around my screen advising my service is suspended, this i advised consultant, i was then told i signed a contract as i am on the price lock, this contract i have requested whether it is telephonically i want to know/hear that i agreed that i will pay full payment even if suspended. i was told i need to notify them if i cannot pay, is this now a credit agreement or a month to month service? i have a contract with a cellphone provided, if i dont pay i dont get my data, they do not charge me double as i never used the service for that month. DSTV expects me to pay for the month/s that i did not even get to watch, this is why they constantly loose customers. their statements have not updated online since July but say i owe double.