Expecting clients to pay for YOUR mistakes!

I upgraded to the Explorer package in June, I got my decoder within 2 working days the installation was complete and after days and numerous calls to rude agents we figured out that they sent us the wrong unit and the agent linked the unit that we had to my account and we were up and running. On Monday (20 July) a pushy courier bul**** me into signing for a package from multichoice. It was another explorer?! I phoned the call centre that morning, the agent advised that she can see on my account that a second explorer wasn't ordered and assured me that I will not be billed for it, she advised she will escalate the matter. On Thursday I left a complaint on your website and someone phoned me back on Friday, and advised me that the courier will come and pick up the explorer on Monday - and no one came to collect it. Then when my debit order came off on Wednesday they deducted money for 2 explorer packages, I only have 1! I phoned the call centre and I was advised that a team Leader, Kgomotso Mabena, will deal with the matter, they came to pick up the explorer and I am STILL waiting for someone to contact me in regards to the double deduction.