expect it to be resolved asap

About a month and a half ago we got dstv full package all incl.<br> 3 weeks ago we could not watch box office as there was a problem on their side when we tried to get a box office movie it said our smart card is not registered.... we phoned 7 times and getting ****ed off because no one can help us and when we ask for manager we get put on hold for at least 15min every call.... this is unacceptable if you are paying more than 800 rand a month and get no service!! We will take this further because we pay a **** load of money and can still not watch box office and their call centre is Pathetic because if we ask for a manager and ask if he is on duty we just get put on hold and no one answers R200 of airtime later and the problem still presist