Exlpora going to make me exploda!

Being a long standing customer I signed up for the Explora R899 per month deal last Nov & since then have not had the best of service with your company.<br> Firstly, I informed them that we are moving and won't have TV's up for a month or so, they failed to advise me to cancel my existing contract so paid for DSTV for nothing.<br> Secondly, the new Explora took about a month to be delivered.<br> I was double debited on the switch over.<br> Saturday I called out one of your contractors to come install additional points over the weekend as well as connect our HD PVR (Model TDS865IMC) which we have never used to date:<br> After over an hour on my cell phone to you I ended up having to take it in to N1 City.<br> I am aware of your warranty policy, which only becomes effective once the unit is used for the 1st time, which you can see was that case on Saturday. They now want to replace the unit with a refurbished unit although the 60 days hasn't passed!<br> Another hour of my time there & I eventually took my decoder and walked out of the shop a rather irritated and unhappy customer!<br> I paid R2000 for the decoder back then, the new Explora is R2000, why should I now get a second hand piece of equipment?<br> Regards<br> Evan