Exit multi choice roll on fibre!!!

Yet again the multi choice team has no knowledge and training in the product that they selling, after spending over three hundred rand in airtime as you know the call centre is not toll free and not one person could resolve my problem I asked for a supervisor they told me that they didn’t have any supervisors after hours I asked if a supervisor could contact the next day they said they would call me the next day. Surprisingly that was weeks ago I will probably die of old age before I hear from the multi choice team yet they took payment via stop order is multi choice a government department???