MB
Morne B
1 reviews | Active since Aug 2015
18 Aug 2015, 10:13
Exchanging of DSTV Explora
I went to Multi Choice Head Office in Randburg, on Friday, 14 August 2015, to take my DSTV Explora to be checked. The Ethernet port on the Explora was not working. I was assisted by Sifiso Maqubela, and he confirmed that the Explora's Ethernet port was faulty and had to be exchanged. It took over 1 hour and 40 minutes to exchange the said Explora for a new Explora. This is totally unacceptable.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Aug 2015, 17:01Hello MorneB@73,
Please accept our sincere apologies in this regard. We at MultiChoice, we do our best to provide you, our valued subscriber with superior service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your recent unsatisfactory experience is regarded with all seriousness.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Please accept our sincere apologies in this regard. We at MultiChoice, we do our best to provide you, our valued subscriber with superior service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your recent unsatisfactory experience is regarded with all seriousness.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
DStv (MultiChoice)'s reply25 Aug 2015, 17:01
Official
Hello MorneB@73,
Please accept our sincere apologies in this regard. We at MultiChoice, we do our best to provide you, our valued subscriber with superior service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your recent unsatisfactory experience is regarded with all seriousness.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Please accept our sincere apologies in this regard. We at MultiChoice, we do our best to provide you, our valued subscriber with superior service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Your recent unsatisfactory experience is regarded with all seriousness.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna