EXCESSIVE CHARGE BY YOUR PREFERRED SERVICE PROVIDER AND STILL NO CONNECTION (4 DAYS LATER)

My husband and I bought the new explorer ultra and had to upgrade our Satellite dish. We called your customer service and they advised us to use Data Sat (David) *** which charged us an ALARMING R3705 for the installation and to date (4 days in counting) we still have no connection as he did not connect the satellite properly. Numerous calls and messages to him, has been wasted. He has made up so many excuses like his car is not working, he is another client, etc. I want an immediate response from YOU, as this is your supplier: • Why are the charges so excessive? o I want a full investigation on this service provider because this is *****!!! • Who is going to sort out my connection? I am NOT going to pay another service provider nor am I going into your help centre. If I do not get a response as to how I am going to be refunded and my connection restored, I have no choice but to revert to the Ombudsman. Please advise.