Exceptionally Poor Service from DSTV CEO's office

In October last year I was sent from one DSTV walk in centre to the next in Pretoria, all of which were closed! after numerous trips and countless telephone calls a Tebogo Thobejane eventually dealt with my complaint at the CEO's office of DSTV Graciously DSTV replaced my damaged decoder and dish, however the cabling was not replaced 2 weeks ago Tebogo asked me to send him the invoice for the cable replacement which is R900.00 He has not bothered to reply nor return my requests for a call Even Trevor Mitchell has not bothered to reply on emails Does the CEO of DSTV actually know what is going on? It's past 2pm and still not a single call from the CEO's office