exceptionally bad service experience re account paymnet

<p>Dear Mnet, I pay my mnet subscription annually in advance.</p> <p> I made a payment on 4 February 2016 for the 12 month period 01 March 2016 up to 28 February 2017.</p> <p> Shortly therafter you effected a debit order which resulted in a double payment and I had to reverse the debit order as the amount has already previously been paid. At that stage you admitted that you were wrong and apologized for my inconvenience. </p> <p>Somewhere during the course of last year you randomly subtracted an amount out of my bank account for “outstanding payment”. Upon enquiry of WHY/WHAT I was once again told that this was another mistake and that I should again reverse the transaction. Which I did. Thereafter I requested that you remove my banking details from all your records as I can not afford you randomly drawing money out of my account just for no reason at all and then I have to reverse it on my account, for which I have to pay and for my time to go into the bank. You once again confirmed it was a mistake and apologized for my inconvenience.</p> <p>This morning I phoned your call centre to enquire about the amount that I have to pay for my next annual subscription, i.e. 01/03/2017 – 28/02/2018 and guess what: an outstanding amount of ±R720 was randomly included as being outstanding. </p> <p>Now, I URGE of you to :</p> <p> a. Revolve the outstanding amount as there should be none; and</p> <p>b. Let me know what the annual fee for 01/03/2017 – 28/02/2018 is that I need to pay and by what date.</p> <p> I can see that you are determined to loose me as an m-net only subscriber in the hope to get me onto your satellite subscription – this is not going to happen! Just sort out my account, let my pay what is due and let me have my mnet. That’s all. </p> <p>Do not even dare to come back to me with a response of ANY old amount outstanding, as I will not accept it. Spare yourself the time and have it resolved by the highest possible role players at your side before you respond to me. Furthermore, please take into account that I have to pay my annual subscription before 5 February so you better resolve this as a matter of urgency because I am not going to pay any penalties because of your poor administration or your delay in resolving your own mistakes.</p> <p> Thank you</p>