Exceptional Service from Agent

<p>Yesterday I had my DSTV Suspended for outstanding subscription fees. I called their Call Centre and the Agent asked me to email confirmation of the payment. I duly sent them my statement, which confirmed a successful payment for May.</p> <p>A very professiona, friendly and helpful Carol Mabaso called me to inform me that she will forward the proof to their Accounts, but will in the meantime reconnect me.</p> <p>Later in the day she called again and informed me that it was the March payment that was outstanding. I told her that I paid it at their Multichoice 'Satelite' Front Office in Mondeor. She wanted me to forward the receipt, which I was very sceptical of finding after 2 and a half months.</p> <p>She took the extra effort to call the branch, who confirmed a card payment. This was also confirmed on my March bank statement, which I have sent to her as well.</p> <p>I really appreciate the support from her and the fact that she saved me a trip, time, money and maybe a fight. Please keep up the good work!</p> <p>I am still worried about this 'flaw' in Multichoice's systems that allows for payments to go 'missing'. Please work on getting this fixed.</p> <p> </p> <p> </p>