1 reviews | Active since May 2009
Exceptional incompetence
I changed banks during December 2015. I informed Multichoice via an email link on their website on 19 December. I was contacted 3 days later and I provided the new banking details. I was contacted on the 27th of December and asked to verify banking details again which I did. On return from holiday in January I found out that subscription has been suspended. My wife had to physically drive to Randburg and pay the outstanding amount. I contacted Multichoice again and was told the bank did not verify the payment and I had to submit a bank stamped bank statement. I did it. At the beginning of February the account was once again suspended. I contacted them again and they reactivated it witha promise that it is now sorted. The account has just been suspended. This is excruciatingly frustrating. Surely it can't be that difficult to process new banking details????<br> .
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm payment of R 849.00 received on the 22 February 2016 and that your services are active on the DStv Premium Package.
Please be advised that a Debit order has been successfully activated on your First National Bank account with collection date of 2nd of every month .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm payment of R 849.00 received on the 22 February 2016 and that your services are active on the DStv Premium Package.
Please be advised that a Debit order has been successfully activated on your First National Bank account with collection date of 2nd of every month .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,