Exceptional bad service from DSTV

Dstv may have the monopoly on tv in South Africa, but that only means they do not have to care about customer service! Beware when considering them as they have this sly move of always suspending the service due to "non-payment" even when the account is paid up. This means that the do not have to offer you the service you paid for as they keep you constantly busy with trying to proof that the account isn't in arrears. This trick has caused us to pay for a full month of which we had approximately 3 days viewing thus far. The excuses are always that the enquiry has been escalated to the finance department, however somehow this alleged department never seems to sort the matter out, and at the end of the next month the debit just goes off again.....and the cycle continues.....