Excellent, unmatched Superior Customer Service

I would like to take a moment and appreciate the excellent service I received at the Multichoice Customer Centre in Randburg on Saturday, 12 September 2020 from Mbuso who was stationed at counter 68 on the day.

I had been struggling with my account from the beginning of August, different contact centre agents using my account as a playground, deactivating, changing subscriptions and extra charging me, never listening to me and doing what I asked for. I had had enough of DStv, in fact I had a good mind to cancel the whole this because people just simply don't listen, the Twitter team is worse; they take details via DM, then disappear into thin internet air, then when one sends a follow up message, its another agent assisting (meaning one has to start explaining from scratch). As a result, my mother could not watch Tv at home, I did not get any assistance, my Price lock was cancelled - my account was just a huge mess. I also needed help with buying a Smart Switch.

I must say, my experience with DStv agents (Call Centre, Twitter and Price Lock agents) over August and half of September has been terrible and underwhelming, but Multichoice is lucky to have people like Mbuso.

When I went to Randburg and found a long queue outside under a tree, I had little hope I would get assistance, I nearly turned back, but I am glad I didn't.

He sat there with me listened and understood what I was saying, he was not quick to put words in my mouth or tell me what he knows, he actually treated me like a valuable client, updated me on what he was doing and promised that by the time I leave my account would be active, and that is what happened. He answered my questions fully and clearly. (There is nothing frustrating as being put on hold while you don't know why you are holding, and that time your're running out of airtime, then be told the matter has been escalated)

This gentleman made sure my services are reinstated, updated my decoders software and gave me proper advise. He had a warm smile (even under the mask) and was very courteous. 10/10 for Superior Customer Service. Keep up the great work. I am a happy customer.