AW
Anna-Marie Walsh

1 reviews | Active since Oct 2009

09 May 2017, 18:08

Excellent Staff

<p>This is not a compliment to DSTV as such, as we called in because of errors on DSTVs part and not of fault of our own. I wont say what the issues were, because they were resolved with your brilliant staff.</p> <p>I do not remember their names as I was really frustrated over the situation. I was quite rude to the lady that assisted me first and I do feel terrible about this. She was absolutely professional in her dealing with this horrible customer on the other side of the phone. I apologised afterwards and thanked her for her patience and kindness.</p> <p>My husband then spoke to 2 other gents, who were also both brilliant.</p> <p>I would appreciate it you could check our account for the details of the staff we spoke to, and kindly relay our appreciation to them. <br />You should feel very proud to have such professional staff.</p> <p>So please thank them on our behalf.</p> <p> </p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 May 2017, 18:42
Official

Dear Anna-Marie

Thank you so much for the feedback on the positive experience created by our agents. We are going to make sure they get this feedback as well as recognition for their excellent work.

It's always so good to hear that our agents stayed true to our values.

Please let us know if there is anything else that we can assist you with in future.

Kind Regards,

Elna

Best regards,