Excellent Service - Nkosinathi Kotobe

I recently purchased an Explora Ultra from OnAir. They **** to me that it was a simple plug and play installation. When I plugged-in my decoder it gave me a number of error messages. I called the DSTV customer care line and was told by a young lady that she can't help and that I would need a technician to sort out the problem.

The next day I called OnAir to get support from them. They blamed DSTV and transferred the call to DSTV. I spoke to Nkosinathi Kotobe who was the most wonderful customer service person I had the pleasure of speaking to. He took an hour with me on the phone but step-by-step he helped me sort out the error on three decoders that were clashing.

Nkosinathi was pleasant, patient and very, very knowledgeable. When I wanted to throw in the towel and call a technician, he reassured me that we were almost over and that everything would work. And true it did.

Whilst it cost me about R100 in airtime, Nkosinathi saved me about R300 in technician fees and he signed me up for a DSTV contract which saved me a further R95.

Thank you Nkosinathi, you did an excellent job.