Excellent service from Humphrey Kekana

Disclaimer: 5 star rating not for Multichoice as a company, but rather for Humphrey Kekana who I believe is a consultant in the company.

My DSTV was disconnected on a Sunday afternoon (just as the SA vs Bangladesh cricket world cup match was about to start - how unpatriotic!!!). Admittedly, I had forgotten to pay my subscription, but then I made an immediate payment (and also paid reconnection fee) but they still couldn't reconnect me. Using my prepaid airtime, I called customer service only to be sent from pillar to post, different consultants giving me conflicting information about my account being in arrears of R100 odd since 2018, and they cannot reconnect me until I settle. They also confirmed a supervisor was on duty but flatly refused to let me speak to him/her (he will just repeat what im telling you - I was told). They promised to call me back but never did. Mind you I had never been disconnected before (how is this possible if my account was in arrears???). On Monday I still hadn't been reconnected and called to cancel my subscription and demand a refund of the monies I had paid the previous day. I was transferred to Humphrey Kekana who was meant to help me cancel my subscription and arrange my refund, he instead offered to look into my account before cancelling my subscription and promised to call me back with solutions. Less than an hour later, he called and explained what the error on my account was (not my fault FYI) and my service was reconnected. Thank you Humphrey for your excellent service. Its a pity I cant say the same for the company and the other consultants there.