Excellent Service from DSTV Umhlanga

God day,

It gives me such great pleasure to share this great service experience with you.

After calling your call centre three times the same week, I was asked to eventually take my decoder to the “nearest Multichoice office”. My fiancé and I visited your Multichoice office in Umhlanga very late in the afternoon on Friday; 06th October. We were not particularly looking forward to it because it was a Friday, about an hour and a half before closing time. Any sort of service is hard to come by these days even more so on a Friday, so we expected a lack lustre consultant who would find the easiest way to get rid of us.

After getting our number we made our way the counter and we were pleasantly surprised to be met with a warm smile and courteousness that was not expected. Sthandwa introduced herself and asked us what she could help with. We explained that our decoder had stopped working and we were getting nowhere with the contact centre. She smiled politely and took us through all the probable causes. She could see that we were not very pleased with the service received in the days prior, and did everything she could to make sure that we left there completely happy and satisfied. When I called your call centre I was excitedly offered insurance by the person I was speaking to – what they did not take time to check was that I already had insurance. It was these small details that Sthandwa paid attention to, while listening to our dissatisfaction; she had already reviewed our profile and knew all about how our account was managed. It’s these little things that make all the difference to us.

She ensured that the decoder issues were resolved, and did not look for an easy way to get rid of us. She treated us as if we were the first clients that she was seeing for the day and we could tell that she was doing her absolute best in going the extra mile. We walked away completely surprised that people like her still exist. Both my fiancé and I come from a customer service background and we could tell that she is passionate about what she does, for her it’s not just a “job”. Her entire aim that afternoon was to make sure that were happy and satisfied.

We really just want to say thank you to Sthandwa for restoring our faith. You are amazing at what you do; don’t lose the passion that you have because this country needs people like you. You are truly a shining start and the dying world of great customer service. I hope that you are recognised for your sterling work and excellence. Keep up the great wor**** Thank you again.

Brandon