Excellent service from Aviwe Mdzoyi has restored my faith in DSTV/ Multichoice

I had been struggling with my Dstv being disconnected for 4 days in a row due to an error from DSTV staff who cancelled my account instead of clearing an E16-0 error messages as per request.

On 25th December 2022 I woke up with not service AGAIN for the fourth day in a row. I contacted Multichoice AGAIN to be assisted by Aviwe Mdzoyi who was very patient, apologised for the mistakes made by staff and ensured i understood all aspects of the call. She was very pleasant, informative and patient enough to read me my statement and made a shocking discovery that i was incorrectly charged access fee, cancellation fee, a loan and Reconnection fee which was not supposed to happen as i am a debit order paying client. She acknowledged that the Error was done by multichoice staff and escalated the matter to her manager who was working from home.

Aviwe restored my faith in the company and with the assistance of her manager was able to restore my service. I would really recommend that she is acknowledged for her excellent service standard.

PS: I would like to ask for clarity and removal of ALL these fees from my DSTV account. My debit order runs on 1st of each month and i thus will not be paying any incorrectly charged fees.