Excellent Service

After a full month and half of bad customer service with multichoice, I spoke to Keagile Fainda who blew my mind away with excellent customer service. She has good telephone etiquette skills and she is customer obsessed. She deserves a bonus or a promotion. She was absolutely amazing.I swear it if wasn't for her I was going to hand this matter over to my lawyers because multichoice had left a sour taste in my mouth in terms of customer service. Phetulo Makondo (team leader) is clueless when it comes to customer service therefore I feel you should demote him and put Keagile in his place. I am utterly disgusted with Phetulo than anyone else because he doesn't lead by example and I am actually glad he doesn't work for me in short He lacks leadership skills.<br> <br> The rest of Dumisani Soli, Rofhiwa Nemulodi, Phetulo Makondo(Team Leader) and Mellisa Naki please do your jobs! It's not hard!<br> <br> Thanks Keagile for everything, Keep flying the multichoice flag high and if Multichoice doesn't see your potential someone else out there will soon.<br> <br> Keep shinning bright like a diamond.<br> <br> <br>