Excellent Service

I paid Dstv by making one full payment under my Dstv account but my payment was intended for both Box Office and Dstv. I made quite a few calls to the call centre but not one of the agents could assist and I strongly believe they did not understand the nature of my query. I lost hope but decided to call the call centre one last time. I got through to Mbali and she understood what I wanted from word go. She took control of the call and assisted me in a very professional, friendly and effecient way. Being in the client service industry, this is <br> what I call excellent service....Multichoice you have a gem in this agent and I commend her for excellent service....Thank you Mbali!!!<br> <br>