Excellent and unbelievable Service

I would like to take time and extend a massive thanks to a gent who works at your Multichoice Randburg branch. When I sent emails to Multichoice, as my mother’s DSTV channels were disconnected I was assisted by a lady who told me I must pay R61, I sent emails to Multichoice I was assisted by a guy I cannot recall his name who then told me I must pay R174; I have this on my recordings, I was so frustrated as he was not assisting at all as a result I lost it. To cut my story short, yesterday (04/04/2023 after a long struggle with Multichoice I received a telephone call from a Gent whose name is Mr. Sipho Dhlamini from Randburg Branch and guess what. He was extremely helpful, went out of his way to build rapport with me. Also, he was informative about your additional services being offered by Multichoice and most of all, he listens carefully, attentively, respectful, respectful, empathises & sympathises with me as their long serving loyal customer for over 20 years with DSTV’s. I was gobsmacked and wondered if he was part of Management ot a Team Leader of some sort as according , because the interaction was phenomenal for a person who has never dealt with me before. I even asked and pinched myself if was not dreaming as this type of service is definitely not what I was expecting from Multichoice after such a struggle with them as a result I said to myself “Self” you need to share your experience with my colleagues in the office and with Social Media in less than half an hour; something that the other two agent. As a result, when I spoke to his Manager yesterday who is also as good with customer service; I advised her that she Mr. Sipho Dhlamini if he is an Agent she needs to think again as he is supposed to be a leader and teach the rest of the Team how to deal with the circumstances like mine. I even mentioned to her towards exiting mentioned that if he keeps this up; soon someone will pouch his for a position elsewhere. he's indeed a huge asset to the Multichoice team; you sure did select well. Also, not forgetting to give a BIG THANK YOU to Ms. Duduzile Mthembu for listening to my sad story when I spoke to her yesterday.

This, is what we call changing a complaint to a compliment.

Rgds.

Bhekie Hlongwane

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