Exasperated!!!!!

I have made numerous phone calls. No answer today. Yesterday holding on forever. Nothing was done about our request. Sent numerous emails with detailed list of decoders. Two decoders still not activated. ENQUIRY REFERENCE NUMBER : ***0. And why do you not have a contact email for complaints. Every time I speak to a consultant there is no record of my emails? Been using this email address for years ***. One is forced to write about pathetic service on Hello Peter? We run a guest house and two rooms have had no TV service. I cannot sell these rooms. I have been on the line holding now for exactly 50 minutes again?