Everything they Rob us as customer's

I called dstv on the 6th of August 9:56pm I spoke to Nosipho they said if I want to downgrade I must call the day before my new month start 7th and I did. I'm Seventh Day Adventist we don't watch TV on Friday night till Saturday night so this morning Sunday 8th I'm not even home to watch TV and No1 watch the 7th aswell that's why I downgraded so this morning Sunday 8th I got a massage my dstv is switch off and I did make payment for the downgrade after the price was given to me by Nosipho. So now they want me to pay again and the reconnection fee aswell but like I said I did call 6 August to downgrade and I did pay. Please help.