EVERYONE IS TALKING A DIFFERENT STORY

Yesterday I phoned and after 20minutes was helped. I requested to downgrade to the R99 package after my dstv was down for a long period. I had to pay R207.02.<br> <br> I did pay this. When I got home, I had the whole DSTV package. I again phoned and after 40minutes was helped. I was told that I was not able to downgrade until the last day of my cycle of my account - the 16th of August. Again I was told that I have to pay R345, to have the full DSTV until the 16th of August.<br> <br> While we were watching, some of the channels again was not available. I again phoned and I was told that I was on the cheaper package - I think the Access package - and not the full package and that I must pay R368. I could not understand why - I was told this was for the recording function?!? Is this not part of the extra view function - which I also requested?! <br> <br> Anyway I said I would pay the R368 - this morning NOTHING was on - EVERYTHING was down - no channels available!!!<br> <br> What must I do?? I don't have airtime left and there is no joy if I try to email?!