cC
celusti C
1 reviews | Active since Jul 2013
26 Dec 2017, 08:05
Every week the same thing
Every week dstv discinnect my dstv then i must spend hunderds rand of airtime to phone them to reconect my decoder the problem is at dstv side im getting tired to phone them and waist my money
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
26 Dec 2017, 09:50Dear Celusti
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Dec 2017, 09:50
Official
Dear Celusti
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Dec 2017, 11:09Good day Celeste
Thank you for sending us your query.
Our records show that you have been assisted and the service is now reconnected.
However, the residential account still owes R560.16 to keep the service active till 01 January 2018. Please be reminded that your payment date is on 02nd of every month, you will be required to pay for the Premium subscription added to the payment arrangement.
The amount for payment arrangement is R976.27 payable by 02 January 2018.
Please ensure that the account is paid fully on time and minimise the continuous disconnection of service.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply26 Dec 2017, 11:09
Official
Good day Celeste
Thank you for sending us your query.
Our records show that you have been assisted and the service is now reconnected.
However, the residential account still owes R560.16 to keep the service active till 01 January 2018. Please be reminded that your payment date is on 02nd of every month, you will be required to pay for the Premium subscription added to the payment arrangement.
The amount for payment arrangement is R976.27 payable by 02 January 2018.
Please ensure that the account is paid fully on time and minimise the continuous disconnection of service.
Kind regards
Dinah
Best regards,