every month the same issues. it's exhausting

Hi. Please read above my previous messages on facebook to you guys. Can u guys please get your act together! I am sick to death of the monthly issues. They called last month and set up a debit order. On the 4th when I changed my package u confirmed the debit order and they informed me the date was 7th for payment. Yesterday I get a message saying pay R26 plus reconnection fee. I was not disconnected. Today I am disconnected and the message states pay 511.33 and reconnection fee. What the hell is going on?!!! How is it that all our debit orders work except dstv ? It has to be a problem on your side. Look into it, sort it out and get back to me. I am not paying am reconnection fee as you guys assured me the debit order was activated otherwise I would have paid via eft. Should I experience this one more time I will take my business elsewhere since no one seems to care about customer service. I sent you messages at 8.21am until now nothing has been resolved and no one has contacted me. I refuse to call your call centre as I do so every month due to inefficiency on dstv side. I am not going to keep paying for calls to you guys to sort your mess out. Should I just cancel my services?