AA
Abbey A
1 reviews | Active since Mar 2009
09 Feb 2018, 10:22
Every month is an incorrect debit order
Hi there
I downgraded to the Family package which should cost me R235 per month. Every month the debit order is incorrect. You have debited R320 a few times and even tried to debit R1,600 at one stage. Please get this debit order amount right! I have phoned Customer Care so many times and still it is wrong.
Thank you
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
09 Feb 2018, 15:59Dear Abbey
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
DStv (MultiChoice)'s reply09 Feb 2018, 15:59
Official
Dear Abbey
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
AA
Abbey A's updateReviewer Update
12 Feb 2018, 10:34I still have not heard anything from you
AA
Abbey A's update12 Feb 2018, 10:34
Reviewer Update
I still have not heard anything from you
AA
Abbey A's updateReviewer Update
12 Feb 2018, 12:36Thank you Dinah
I specifically asked that the recording function be deactivated when I signed up. My parents are both almost blind and cannot use this function. You can see on your records that it has never been used. Am I going to get a refund for the months that I have paid for this?
AA
Abbey A's update12 Feb 2018, 12:36
Reviewer Update
Thank you Dinah
I specifically asked that the recording function be deactivated when I signed up. My parents are both almost blind and cannot use this function. You can see on your records that it has never been used. Am I going to get a refund for the months that I have paid for this?