Every month battle !

Good day, I have the 699 streaming dstv package, I log in with my email address. On what’s app I selected reconnect inorder to reconnect my package, I paid via SnapScan. I called and launched and chat and received feedback that the package I have is active. I have sent proof of payment and my payment was allocated. I have now lost 9 days of viewing because I am still unable to watch. This happened last month too, I paid upon receiving a quote on WhatsApp and was never reconnected. Here we are again… unable to watch for the second month after having paid two premiums. I have paid through rmb pay, SnapScan and another payment method. I’m not sure if this is some prank being played on me but you are taking my money without providing a service! Last month was left unresolved. This month starting 28 April payment cycle is yet to be confirmed.