EVERY dealing with DSTV is pathetic!

<p>Firstly let me start of by saying my previous complaint about my application for Price Lock - no one called me to discuss and resolve I eventually was FORCED to wait 5,7 or 10 days and reapp****...but not only further frustration of having to send 5 SMS's before someone called.</p> <p> </p> <p>I get my new Explora today, first issue - you are specifically told on the application call that you MUST call the CC once recieved to activate the decoder - this is blatant lies as I got SMS's yesterday that the decoder and services are active!? Delivery was to my work address which was signed for by the receiving area and I sure as hell doubt that team called on my behalf to activate the decoder.</p> <p>Second and even bigger issue - I called DSTV on the 5th December at about 17:00 to query when my existing Price Lock plan ends I was told it ends in December 2016, I specifically asked this and if I may apply for the new Price Lock plan and was told YES. I app**** for the first Price Lock plan in December 2013 and took delivery in early January 2014. So January 2014 to December 2016 = 24 months, which corresponds with DSTV telling me the payment plan ends in December 2016.</p> <p>I call DSTV now to get my decoder activated (even though I got SMS's to say it has been) and to make changes to my account as I currently have 2 x Explora decoders linked via Xtraview (Primary: P ********** 43 and Secondary: P ********** 86). So all I wanted was to remove P ********** 86....ADD the new Explora decoder as the Primary A ********** 99 and link it via Xtraview to P ********** 43 - is this so difficult?</p> <p>The 1st agent I spoke to said she needs to escalate to remove the existing Explora as its not updated to be taken off the payment plan - the call gets cut.</p> <p>I call back again and the 2nd agent I speak to tells me the 1st payment plan of R799 is still active - I tell him no that ended in December (AGAIN this was confirmed by DSTV to me on the 5th Dec) he tells me no its shows its running until January 2017. He puts me on hold to query for 5-10min comes back and says he needs to log it to have it queried. I WILL NOT be paying for TWO payment plans at the end of this month. I specifically and very directly queried when the existing payment plan was ending and ONLY then app**** for the new plan as it was going to be a seamless transition....old plan ending December and new plan starting in January. Someone better sort this out or else I will be going to the Ombudsman as I was given false and incorrect information on numerous occassions. Not too mention that on the intial call to apply for the new Price Lock plan I even mentioned that I am applying for the new one as my current plan is coming to an end.</p> <p>EVERY single interaction I have with DSTV is infuriating and utterly frustrating - they probably offer such pathetic service as there are no competitors for their market and because of this they take advantage of their customers which is disgraceful.</p>