1 reviews | Active since Feb 2021
Every 2 months 2 channels close without any notification. Not playing what the client wants but old movies over & over
I first had DStv premium then I upgraded when I saw channel 103 & channel 115’s programs. Now I see both of those channels Are closing at month end. I’d like to know 1. What new programs are being added in these twos place … because it’s not the forst time DStv removes channels, from the package. I remember lifetime channel 131 was also closed & also honey channel 173. I haven’t seen any replacements for these channels, nor has DSTV asked the clients which programs they want removed or been informed of what’s happening & why. Then I also want to know.. 2. Why do we pay so much, but the same movies get played over & over again for the past 5 years or more? Oceans 11,12 & 13, etc; The Bourne Identity,etc; Rush Hour, Ice Age, Homealone, Mammia Mia, Fast & the Furious; it’s very embarrassing but there’s so much more I can mention. DStv is so expensive, but we’re getting old movies, old & boring series, Unforgettable, old reality shows that’s not even fun to watch Judge Judy, *******s, etc. Now two of the channels that are playing relevant fun series & stuff is being closed. What’s up with this & why don’t we as clients have a say in what we want to watch or only pay for the channels we watch. 3. Is DSTV going to close 2 channels every two months when no one is looking & not going to replace those channels. Then you wonder why you are losing so many clients, everyone is searching for other alternatives. You are over promising & under delivering. This is supposed to be top rated viewing , but it’s not & that’s sad . 4. And why can’t I correct my surname on the app, the call Center agent spelled my surname wrong on the system & now I have to go to Multi choice with my wheelchair & stand in a long queue to fix the agent’s mistake? Why can’t I fix it on the phone or on the system?
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
I see each DSTV review someone promises to follow up & Never does. Or is that an automatic response?
I see each DSTV review someone promises to follow up & Never does. Or is that an automatic response?
