MJ
Monique J

1 reviews | Active since Feb 2021

25 Mar 2024, 21:52

Every 2 months 2 channels close without any notification. Not playing what the client wants but old movies over & over

I first had DStv premium then I upgraded when I saw channel 103 & channel 115’s programs. Now I see both of those channels Are closing at month end. I’d like to know 1. What new programs are being added in these twos place … because it’s not the forst time DStv removes channels, from the package. I remember lifetime channel 131 was also closed & also honey channel 173. I haven’t seen any replacements for these channels, nor has DSTV asked the clients which programs they want removed or been informed of what’s happening & why. Then I also want to know.. 2. Why do we pay so much, but the same movies get played over & over again for the past 5 years or more? Oceans 11,12 & 13, etc; The Bourne Identity,etc; Rush Hour, Ice Age, Homealone, Mammia Mia, Fast & the Furious; it’s very embarrassing but there’s so much more I can mention. DStv is so expensive, but we’re getting old movies, old & boring series, Unforgettable, old reality shows that’s not even fun to watch Judge Judy, *******s, etc. Now two of the channels that are playing relevant fun series & stuff is being closed. What’s up with this & why don’t we as clients have a say in what we want to watch or only pay for the channels we watch. 3. Is DSTV going to close 2 channels every two months when no one is looking & not going to replace those channels. Then you wonder why you are losing so many clients, everyone is searching for other alternatives. You are over promising & under delivering. This is supposed to be top rated viewing , but it’s not & that’s sad . 4. And why can’t I correct my surname on the app, the call Center agent spelled my surname wrong on the system & now I have to go to Multi choice with my wheelchair & stand in a long queue to fix the agent’s mistake? Why can’t I fix it on the phone or on the system?

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Mar 2024, 07:04
Official
Hi Monique Josephs, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team 
MJ
Monique J's update27 Mar 2024, 14:45
Reviewer Update
When are you planning on replying because I see that the premium went up but somany shows were cancelled? I’m thinking about cancelling my subscription & getting an alternative.
I see each DSTV review someone promises to follow up & Never does. Or is that an automatic response?