Even giving Dstv business too much for them

I did an upgrade on the 4th of march with consultant Cyril, when the call was cut. I call back and went through to Luvuyo. All I called in for was the amount I needed to pay in at the end of the month and there after every month, he advised me the amount and the amount there after every month but didn't tell me I need to pay in money within the next 24 hour or my service will be disconnected. I went through the whole. I get a message today 7 march at 8pm to say if I didn't pay an amount the service will be disconnected. I called in, spoke to Tshepiso Modise who at first, was insisting I agree to Luvuyo giving me an amount to pay within 24hrs. Dstv is a company who clearly does not know what business means. My question is if I signed up years ago to the company policies and with time going by how am I to remember everything? And why do you have a call center when clearly your agents do not do their jobs? Tshepiso who is now going to sort this out told me on Luvuyo notes he **** the call cut, when it didn't when I even rated his call. Is Dstv running a pre school or business? Terrible at service I would never have done this upgrade if I known I needed to pay that amount within 24hrs.