ESCALATION:Payment Made But Disconnected

Good day

I would like too escalate a matter regarding my account : Customer Number:

Query 1 In the month of March, I wanted to connect my Premium Streaming Package via MyDSTv . I was able to pay using my card and accept USSD. II noticed on my dashboard that I was now active for 1 Streaming Package. Come end of the month I get a quotation that I need to pay R1700 odd, I didn’t understand why and checked my dashboard only to realise that I was being charged for 2 Premium streaming packages. I opt not to pay and not reconnect, till I was debited and I did a reversal as I was disputing the fact that I was billed incorrectly

Query 2 On the 26th April, I opt to reconnect my Premium Streaming Package. I got a quotation of R721,55 and I paid using my card and accepting USSD. I refreshed my dashboard only to find that now I am billed for streaming and a decoder and both Streaming and Decoder are displayed as active, so again I didn’t understand when I select one, multiple this are happening in the background that is activating/reconnecting packages I did not select. I have not used my decoder for more that 4 years as I have gotten an Android box. I didn’t contact DSTv as I had the option to cancel the decorder on the MyDSTv website and selected the 27th

Now I received and sms that you confirming that you have received my payment and I can continue streaming. Sunday I tried to watch and noticed that you disconnected my account .

Now my question is, how am I being billed for things I did not select and to top it off get disconnected when I made payment of R721,55 ? In this economy some of us are going through the most, but seemingly we get **********.

I demand I get a refund or IT investigates why when I select one package multiple packages gets activated and I am billed incorrectly. In the same breath be reconnected till this is sorted