Escalation procedure

As a customer of DSTV for the past 4 years, I have never experienced a more frustrating and annoying procedure for escalations. After almost 10 phone calls over the past 5 days, I have still not had my issue resolved. On Tuesday this week my HD channels on my PVR decoder stopped working. I made use of the *** number. I spoke to a consultant called Lester, who managed to fix my HD channels but at the same time managed to make my xtraview decoder disappear! This issue was escalated at least 5 times over the past 3 days and has still not been resolved. After speaking to at least 5 different agents and 2 supervisors. The most recent supervisor being Bongile Zwane who has no regard for customer satisfaction whatsoever, the issue was ONCE again escalated with no apparent time period for resolution or even an indication of what the technical error is besides it being a \new"system. I would like to point out the lack of customer service"